Yes, we work with you to create the certification and training standards you customer’s need. All technicians are accustomed to continuous training to stay up-to-date with the latest technologies and industry standars.

Absolutely. We work closely with manufacturers to perform warranty work on their behalf, ensuring that products are serviced or repaired within the warranty period.

We work with you to provide service in all the areas where you have customers. If you’re unsure if we cover your required areas, please don’t hesitate to reach out, and we’ll be happy to assist you.

Our technicians operate as an extension of your existing service technicians. They are deployed using the same ticket management system your team uses now. This means your customers will continue calling your customer service department or use your online booking system. 

Our service time SLAs are defined in advance and depend greatly upon your category of business, customer expectations, and the nature of the product you offer.

Our service fees and pricing structure vary based on the type of service and the products involved. Please reach out to us for a personalized quote.

Yes, we provide emergency and same-day service for urgent services. Like our service fees and pricing structure, the types of service you wish to offer to your customers will be outlined in easy to understand SLAs.

Your customer and by extension your satisfaction is our priority. Every Hunter Cole partner is assigned an account manager that works with you on a day-to-day basis to ensure smooth operations and crisis management.

We take customer privacy and data security seriously. On technicians follow your technician protocols to safeguard customer information during and after service appointments.